Tag: Customers

from: phonesreview /

AT&T brings Yahoo search to 70 million customers

Apparently AT&T is set to include Yahoo Inc search services on the internet menu of their 70 million mobile phone customers. AT&T will offer a range off Yahoo’s oneSearch mobile web services which take in financial information, links to news, Flickr, weather and web search. This move is a result of a revise of AT&T and [...]

tags: AT&T, Customers, Search,

from: iphonestalk.com /

Comment on Airtel offer customers EMI option for 3G iPhone purchases by arun

In this era of depreciation rate, especially with electronic gadgets, where you get an updated version every now and then, anybody must be a fool to go for a EMI scheme for a mobile phone!!!!!!! Still these people think Indians are stupid!!?

tags: 3G, Customers, iPhone, Purchases,

from: phonearena.com /

Verizon Wireless offering "switcher credit" for Sprint and AT&T customers

In the world of wireless, competition between the carriers has become a relatively common event...

tags: AT&T, Customers, Sprint, Verizon, Wireless,

from: mobile tech today /

Sprint To Help Customers Understand Their Phones

Sprint Nextel Corp. is making a big push to help customers understand their phones, creating a formal program to make store employees available to explain their products and set them up for buyers. The campaign to be announced Tuesday is the first official program for in-person help by a cell carrier, but is similar to moves in the wider consumer electronics industry to demystify gadgets through one-on-one contact. Sprint closed all of its 1,219 stores on Sunday Aug. 17 to train its employees for the "Ready Now" program. The goal is that customers should leave stores with their phones "completely set up and personalized," said Kim Dixon, Sprint's senior vice president of stores. Customers "have got these really great devices ... but they just don't know how to set it all up," Dixon said. Employees will now set up e-mail access, move over contacts from an old phone, connect Bluetooth headsets and explain other functions. Customers who don't have time for the 10-minute to half-hour sessions can make appointments for later visits. These free sessions will be available to existing subscribers as well, even if they aren't buying a new phone or accessory, Dixon said. The company tested the system in St. Louis and Pittsburgh in July, and customer satisfaction improved so much that the company rushed it into a nationwide launch, she said. "Not only will the customer be more satisfied, but as a business, we expect to reduce the number of returns," Dixon said. Over the holidays, as many as 20 percent of "smart" phones Sprint sold were returned because the customer didn't understand them. Apart from reduced return rates, the company saw signs that the uptake of data services like e-mail and mobile Web access improved in the trial cities. As competition has cut into margins on the voice side, cell carriers are looking to...

tags: Customers, phones, Sprint,

from: pr newswire /

Verizon Offers Customers Tips to Prepare for Hurricane Ike's Arrival

tags: Customers, Tips, Verizon,

from: computerworld.com /

Sprint to launch in-store cell-phone training for customers

Sprint Nextel launched its Ready Now program to provide training at its retail stores for new and existing customers on using their cell phones.

tags: Customers, phone, Sprint, Store,

from: news /Kulvir Singh

O2 stops offering 12-month contracts to customers

Move reflects broader tendency towards 18-month contracts

tags: contracts, Customers,

from: moconews.net /

Communacopia: Verizon COO Strigl: Smartphone Revs Per User Double That Of Other Customers

Verizon is focused on changing its revenue mix from its broadband, wireless and FiOS businesses, president and COO Denny Strigl said at Goldman Sach's Communacopia. Following a short introduction full of optimism that covered much of what the investors in attendance so badly want to hear, Strigl weaved through a series of questions about the company's various business units and where its strengths lie going forward. Still it's all about the network at Verizon (NYSE: VZ). "I've been a big proponent of network quality ever since the beginning of this industry in 1984 and my view of this doesn't change going forward." -- Business: Strigl: "On Verizon business I think looking at the financial services sector in particular we'll see more impact in the fourth quarter than in the third quarter." Revenues from business on the wireless side are not "substantial," however "we have seen price compression. It's an extremely competitive marketplace… In Verizon business you'll see us do less discounting going forward… Although revenue is strong for us, we do see compression on the margin side." Strigl: Price compression is coming from all sides, not just the top down. Most companies are focused on increasing revenues including Verizon, but going forward the company plans to shift more of its focus on the margins. -- FiOS and cable competition: Strigl: "I would never write off our cable competition." Initially, Verizon is seeing competition at the lower range. "Do I see anything that keeps me up at night? No." FiOS business plans are running ahead of schedule. In New York City, Verizon's FiOS is having some early success. "There's some good sign-on rates in Staten Island and beginning in other places also… I'm bullish on what we can do in New York City and of course in other cities to follow." Verizon has at least 80,000 marketing agreements with landlords in the city. "The marketing and the cost of marketing we anticipate being less." Strigl frowned upon the need for in-house content to compete effectively. "I don't think we need content in house to be competitive… We see an ability to improve content costs (from partners) over time"

tags: Customers, Smartphone, User, Verizon,

from: planetcellphoneblog /

Sprints Wants To Help Customers Understand Their Phones

Sprint is formalizing a plan that will make their store employees know more about the phones they’re selling. This, in turn, should help the customers who come into the store get a better handle on the phones they’re purchasing. The move is not unlike what’s been going on with electronic stores that attempt [...]

tags: Customers, phones,

from: weblogsinc-engadget /

Verizon promises increased interactivity for FiOS TV customers

Filed under: Home Entertainment With all this talk of interactive TV from the likes of Sony, Yahoo! and Intel these days, it's starting to seem like the early 90s all over again -- only this time it looks like things are actually panning out. Now Verizon seems to be upping its interactive game as well, with it boasting about a whole host of improvements that FiOS TV customers can look forward to this fall. The new features were apparently demoed during an "informal party" held by Verizon Communications CIO Shaygan Kheradpir, and include various applications that are tied to live programming, some Facebook and YouTube integration, and the ability to control the DVR from your cellphone, to name a few things. FiOS customers can apparently expect some improvements to the program guide as well, including the ability to browse by what's popular in their area, or by what was most popular in the same time slot last week. Unfortunately, it doesn't look like any pictures made their way out of the party, but Yahoo! and company have certainly raised the bar pretty high with their own widgets, and we can only hope that Verizon at least meets it. Read | Permalink | Email this | Comments

tags: Customers, TV, Verizon,